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Avaya Engineer, tier 3

Tier 3 Avaya Engineer
 
Based: South East
Salary: to c.65k + benefits
 
The ideal candidate will have the following skill sets & experience:

• Be comfortable in installing...
Tier 3 Avaya Engineer
 
Based: South East
Salary: to c.65k + benefits
 
The ideal candidate will have the following skill sets & experience:

• Be comfortable in installing & troubleshooting technical requirements in complex converged networking solutions (Primarily Avaya)
• Be able to demonstrate design and implement competences related to converged systems
• 4 – 6 years experience & skills in Avaya
• Support capabilities to solve customer’s business problems and expertise in maximizing system performance
• Understand TCP/IP concepts and be able to communicate with customer and 3rd party vendors CCNA level expected.
• Be able to be a mentor and impart skills to shadowing Engineers.
• Have a strong background / experience with Cisco networking Technology, Microsoft Operating systems and applications, Linux, Wireless protocols & Unix.
• Assist with Project Teams to ensure proper project planning and handover from Installation to Support.
• Ability to work in a professional unsupervised manner and report back to Services Manager
• Interest in emerging VOIP technology and interest in learning new skills (particularly within the Application and integration field).
• Uncompromising level of commitment and focus to quality and client service delivery.
• Ability to work under pressure, outside of comfort zone, with a ‘can-do’ attitude
• Telephony systems including:
o Large PBX/Enterprise
o Voice Recording understanding
o Call Centre
o Avaya experience, Communication Manager, CMS
o LAN/WAN knowledge essential

• You must be able to work in a fast paced and fluid environment whilst making calm and well judged decisions, you must also have the natural ability to work with multiple people in a team environment.


• Must be mature and able to deal at levels with clients.


• Be comfortable managing the service partners whilst working on projects.
• Genesys understanding and knowledge would be an additional benefit

Salary negotiable

  • Start: ASAP
  • Duration: n/a
  • Rate: £45-55,000 + Car Allowance + benefits
  • Location: London
  • Type: Permanent
  • Industry: Telecoms
  • Recruiter: Syntony (Search and Selection) Ltd
  • Reference: pdc avaya
  • http://www.syntony.co.uk
  • Posted: 2012-02-07 12:12:15 -

 

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