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Parking Notice Processing Officer

We are looking for an experienced Notice Processing Officer to be part of a Business Support Unit for the Parking Notice Processing Team for a Parking Office.

The position has been created due to a large backlog, therefore we are looking for someone with minimum 1 years expereince, ideally with experience of handling a backlog in notice processing.

The suitable apoplicant will be expected to be doing min.

30-35 representations a day.

We are looking for an experienced Notice Processing Officer to be part of a Business Support Unit for the Parking Notice Processing Team for a parking office.

The position has been created due to a large backlog, therefore we are looking for someone with minimum 1 years experience, ideally with experience of handling a backlog in notice processing.

The suitable applicant will be expected to be doing min.

30-35 representations a day.

In order to be considered for this opportunity you must meet the following criteria:
• extensive knowledge of Parking legislation and TMA 2004
• experience using Civica, ICPS or Si-Dem
• ability to manage 30-35 reps/day

General Overview:
• To provide a responsive service to users of Parking services
• Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court and bailiffs.


• To represent the company where necessary at adjudication, attend seminars and other working groups and functions.


• To report to the Team Leader on the requirements for appropriate stock for all functions

Dimensions of Job:
1.

To work within a team of officers providing the customer interface in Parking Services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, court, bailiffs and data entry.


2.

To represent the company at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate.


3.

To keep the Team Leader informed on cases, appeals win rates, problems with the computerised systems, process or procedures.


4.

Make suggestions for developing procedures to improve service delivery, customer focus and efficiency.


5.

To assist the Team Leader with reconciling payments received from various internal and external sources, trace errors and resolve.


6.

To liaise with SMPP on financial issues
7.

To process payments received directly.


8.

To process refunds.


9.

To provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking including complex and contentious cases.



The above mentioned duties are neither exclusive nor exhaustive and the post holder may be called upon to carry out such other appropriate duties as may be required by the Line Manager within the grading level of the post and the competence of the post holder.



  • Start: ASAP
  • Duration: ongoing
  • Rate: £12 - £12.50 per hour
  • Location: Buckinghamshire, England
  • Type: Contract
  • Industry: Secreterial
  • Recruiter: Unity Recruitment
  • http://www.unity-recruitment.co.uk
  • Posted: 2012-02-08 23:35:03 -

 

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