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Appeals Officer

Must have good working knowledge on parking appeals
* To provide a responsive service to users of Parking services
* Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court and bailiffs.
* To represent the Council where necessary at adjudication, attend seminars and other working groups and functions.


* To report to the Team Leader on the requirements for appropriate stock for all functions

Must have good working knowledge on parking appeals
• To provide a responsive service to users of Parking services
• Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court and bailiffs.
• To represent the Council where necessary at adjudication, attend seminars and other working groups and functions.


• To report to the Team Leader on the requirements for appropriate stock for all functions

Dimensions of Job:

1.

To work within a team of officers providing the customer interface in Parking Services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, court, bailiffs and data entry.

2.

To represent the Council at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate.

3.

To keep the Team Leader informed on cases, appeals win rates, problems with the computerised systems, process or procedures.



4.

Make suggestions for developing procedures to improve service delivery, customer focus and efficiency.



5.

To assist the Team Leader with reconciling payments received from various internal and external sources, trace errors and resolve.



6.

To liaise with SMPP on financial issues and use the council’s ledger.



7.

To process payments received directly at the council.



8.

To process refunds.

9.

To provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking including complex and contentious cases.

The above mentioned duties are neither exclusive nor exhaustive and the postholder may be called upon to carry out such other appropriate duties as may be required by the Line Manager within the grading level of the post and the competence of the postholder.

  • Start: ASAP
  • Duration: ongoing
  • Rate: £9.50 - £12 per hour
  • Location: Northolt, England
  • Type: Contract
  • Industry: Secreterial
  • Recruiter: Unity Recruitment
  • http://www.unity-recruitment.co.uk
  • Posted: 2012-02-08 23:35:03 -

 

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