Italian Advisor - Travel & Tourism Industry (M/F)

About us


SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 1200 associates.

We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards.

Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.


SITEL Portugal is one of the top performers in Contact Center Industry.

Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.


Top 5 Reasons to Join Us:



Start an international career;


Being involved in projects for worldwide brands;


Be part of a successful and growing company;


Meet people from all over the world;


Develop your language skills in an international environment.


Summary of Primary Job Responsibilities


Start a career in the Travel and Tourism Industry with one of the world’s leading airlines.

Develop valuable skills and knowledge in the travel industry.

Embrace a dynamic working environment with professional mobility.

Take advantage of schedule flexibility that adapts to your lifestyle.


Being part of a multilingual and multicultural project in an International Airline Company, you will have the role of Customer Care Assistant (Inbound) for the Italian Market.

Giving support by phone, and based in our office in Lisbon, Agents will be able to solve client’s issues like special services conditions (special catering on board, wheelchair booking, pets transportation, etc); Arrival and Departures information; booking flight tickets or arrange changes, Refund calculations, Billing issues or Selling travel insurances (will introduce this issue only in around 15% of the inbound calls).




High School degree (minimum)


Experience Target


Contact Center experience

Commercial/Sales Experience

Previous experience in the Travel business will be a plus

Previous experience/knowledge in Amadeus software will be a plus




Italian Native Speaker (mandatory)

Good English Knowledge spoken and written (training will be in English) – mandatory

Extrovert with excellent communication skills and Goal oriented

Ambition to succeed in a challenging technical environment.

Ability to learn complex technical tools and procedures.

Commercial Attitude, positive way of thinking and Client oriented (mandatory)

Passionate about travel


Special Certifications


Previous experience in the Tourism field/Airline Company will be a plus, as well as Amadeus software knowledge.


Pay Rate


Full-Time: 40h/Week with rotating Shifts and Days-off 08.00h – 22.00h GMT

Base Salary (x14 months) + Meal Allowance + Monthly Rotating Days off Bonus + Monthly Performance Bonus + Monthly Flight Insurance Sales Incentives.

Start date: 23rd May 2016


To apply send your CV with ref.: PT00910/C4A



  • Start: ASAP
  • Duration: Permanent
  • Location: Lisbon, Portugal
  • Type: Contract
  • Industry: Customer_services
  • Recruiter: Sitel
  • Contact: Susana Gonçalves
  • Tel: 213585600
  • Fax: 213585600
  • Email: to view click here
  • Reference: PT00910/C4A
  • Posted: 2017-01-11 23:35:03 -

  • View all Jobs from Sitel

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