One Resourcing Ltd
This job has been posted for more than 30 working days and has expired.

Baggage Facilities Agent - Gatwick Airport

One Resourcing are pleased to be recruiting on behalf of our prestigious client based at Gatwick Airport.

This position would be on a temp to perm basis, initially employed through One Resourcing on a contract for services.

Role Overview This role is varied and duties will involve working within our Terminal locations and Video Link Service.
You will be the first point of contact for passengers, customer airlines, handling agents and courier services.

You will take various inbound calls, one of the main responsibilities is handling calls from passengers enquiring about their delayed baggage, these calls require effective use of our world tracer system to help provide passengers and customers with up to date information on their delayed baggage.

The role will also include working within our terminal locations assisting passengers within baggage reclaim who have delayed or damaged baggage and processing their reports using our World Tracer system.
Assisting passenger via our Video Link Service processing delayed or damaged baggage reports using multiple systems.
Assisting we find bags customers providing sales information and updating customers on the status of their baggage.
Excellent customer service skills in line with client set standards.
Receiving calls from passengers, customer airlines, handling agents, courier services.
Handling passenger calls in respect of delayed, damaged or pilferage reports or lost property items.
Communicating and sending tracer messages to relevant Airports to trace passenger baggage.
Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with.
Processing baggage for re-flight or delivery.
Regular monitoring of World Tracer action files.
Monitoring inbound emails

Previous Airport experience would be advantageous.
Excellent customer service skills.
Strong communication and interpersonal skills.

Computer literate.
Able to manage multiple computerised systems.
Able to find solutions to customer needs and ability to problem solve and empathise with customers.
Able to adapt in a fast paced and changing environment.
Self motivated and strong time management skills.
Good team player.
There will be some requirement within this role to lift and carry heavy in line with manual handling training.
You will be required to attend mandatory training as set by client.
Must have the right to work in the UK.
This position is subject to a 5 years reference history and Criminal Record Check being clear of any Department for Transport disqualification convictions within Aviation.