JOB TITLE: Vehicle Technician - Guildford
REPORTS TO: Service Manager
MAIN PURPOSE OF JOB
* To accurately and skilfully undertake the repair and servicing of motor vehicles, whilst detecting and diagnosing any additional faults for further repair ensuring all work is completed safely and to the customers complete satisfaction.
* To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.
KEY PERFORMANCE AREAS
Ensure the accurate and timely completion of administration and operational tasks.
Strive to achieve a consistently high level of customer satisfaction through outstanding personal and professional conduct.
Develop and maintain professional and positive working relationships with Company colleagues, customers, suppliers and external representatives, where appropriate.
Policies and Practices
Deal with all customers and visitors promptly, courteously, and professionally.
Ensure all environmental, Health & Safety and other Company policies and practices are strictly adhered to, operating within the law at all times.
Display a positive attitude, supporting the Company's reputation for excellence through high standards of personal behaviour, including appropriate dress code.
Assess own performance and effectiveness and undertake personal development activities.