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Reception Shift Leader

Reception Shift Leader

Full time/Permanent

AC Hotel Manchester Salford Quays, 17, Trafford Road, Manchester, M5 3AW

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 20 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe.

Main Duties:

The Reception Shift Leader role involves a range of duties including: supervising the reception team members to ensure all company procedures, standards & brand values are being adhered to & delivered, assisting with the day to day operation of the reception desk as required & ensuring the highest levels of customer service are consistently being delivered to our guests.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do.

Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Reception Shift Leader role include:

* Identifying customer service problems or issues before they arise.

* Displaying a positive, friendly and informal manner with customers.

* Showing a sense of urgency on behalf of customers and actions requests quickly.

* Undertaking work in a well-organised and systematic way.

* Working effectively with colleagues and other departments.

* Striving for excellence by paying attention to important detail.

* Ensuring promises are kept by following through on customer requests.

* Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant must have previous experience as a Receptionist within a hospitality environment, be able to work flexible hours on a shift basis on any day of the week.

Customer service & cash handling experience is essential.

Benefits Package:

In return we offer a very competitive salary and excellent benefits package including the opportunity to achieve NVQ/SNVQ qualifications and the use of hotel leisure facilities, uniform and meals on duty.

Hotel Description:

AC Hotel Manchester Salford Quays occupies a coveted spot in the heart of the vibrant and fashionable Salford Quays district.

The cutting edge innovation of MediaCityUK, the rich sporting history of Old Trafford Football Stadium and the diverse cultural offering of The Lowry Theatre are all just a few minutes' walk away.

The excitement of the location and surrounding areas is augmented by the style, comfort and effortless chic of the hotel itself.

Our 142 contemporary bedrooms combine modern design with sleek and hip furnishings, with Wi-Fi and flat screen TV's coming together to create an atmosphere of calm and relaxation.

Through the rest of the hotel we offer three flexible meeting rooms, the Quays Suite, capable of hosting up to 100 people, and complimentary Wi-Fi throughout, forming a location as well suited to a short city leisure break as it is to hosting your meetings.

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Reception Shift Leader position and receive a free Customer Service development profile worth £25.