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Consumer Research & Insight Manager - Gaming

We're recruiting for a really high profile and fun gaming business who are looking for someone to lead their Consumer Insight & Research programme, the team itself as well as be the type of character and individual who would how sway with their Board team as well.

The business you would be joining has millions of customers across a complex range of brands and platforms which includes social gaming, lottery, casino, poker and more.

Their offices are based in the heart of London, they're funky, fresh and what you'd expect from a digitally native organisation who are one of the bigger fish in this space.

You will be joining the business at a great time, the business has a significant focus on increasing it's understanding of the customer and already has a well-established and high performing data analytics function in place.

Your role will be to take control of the consumer research side, shaping it out, give it substance and teeth in order to put the consumer at the heart of decision making and be a driving force for insight based change within the organisation.

You will also be in control of the destiny of this division.

There's already a couple of reports, but plans are to grow a team beneath you once you've established the need.

Your key accountabilities will be:

  • To plan and define the consumer research and insight function.

    What projects, over which channels and what the calendar will look like.

    Expectations are this will be a full qual and quant, ad-hoc and continuous studies programme.

    How these will support key business objectives and deliver actionable insight and recommendations for action at each stage

  • Help to shape customer segmentation models to refine targeting of new customers, including what channels are being used, when and how and what will achieve best commercial results based on a thorough understanding of the customer and their behaviours

  • Competitor analysis, to help understand what they do well, where gaps and opportunities exist and help synthesise strategies to take advantage of these or close gaps

  • Manage concept testing, providing rapid analysis to help refine pre-launch or reshape/tweak post launch to ensure commercial objectives are achieved and propositions are consumer centric

  • Own the brand trackers and their usage within the business to drive appropriate actions

  • Be the voice of the customer right up to the Board level within the business, engaging and influencing decision making at this level.

    You will need to ensure they're effectively represented in marketing, product and development meetings to ensure the business is on the right track and delivering to the target consumers' need

This is certainly a big role covering a broad scope of research methodologies and their application in the business to drive insight based actions.

The person you will be reporting to is looking for you to set the vision, pace and action from this department and for you to show them what good research really can do for a business.

This is a vibrant and dynamic company and would really suit someone who's looking for the opportunity to have an impact and make a difference.

Don't expect lots of red-tape or process, you need to be a self-starter who's comfortable with ambiguity and able to make clear, decisive plans of action to achieve a goal.

Role: Consumer Research & Insight Manager
Location: Central London
Salary: £50-65k base
Benefits: Up to 30% bonus, pension, healthcare, life assurance & lots more including all expenses parties, etc.

Experience Required:

  • Solid research background, which could have been established within an agency or consultancy as well as client side organisationConfident dealing with very senior and influential stakeholders.

    You can hold your own when under pressure of cross examination of your insight recommendations

  • Experienced managing a research function, able to demonstrate an ability to step in and define the needs of a well-rounded, modern and high performing research capability which drives results for a business

  • Up to speed on cutting edge research and insight techniques and a range of methodologies - this is a broad skilled role including ad-hoc studies - primary and secondary source studies, on and offline research channels as well as trackers

  • Very solid ability to link the commercial aims of an organisation to research and insight needs

  • Very capable of prioritising research activity - you know when to say no and when you're just doing research for research sake

  • Experienced in leading large scale research projects from end-to-end

  • Demonstrable understanding of the commercial impacts of your analysis findings

  • Capable of translating complex analysis projects into simple to understand language for non-technical audiences

  • Career minded, solid communications skills, creative and well organised

  • Must have the necessary visas to live and work in the UK


For further information please email your Word format CV in application to:

Colin Doree
Principal Consultant - Blue Pelican Marketing
01892 507 100

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About Us

Blue Pelican Marketing is one of the UK's leading marketing recruitment agencies.

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  • Rate: £55000 - £65000 per annum + 30% bonus & blue-chip bens
  • Location: London, England
  • Type: Permanent
  • Industry: Sales
  • Recruiter: Blue Pelican
  • Tel: 01892 507122
  • Fax: 01892 520009
  • Email: to view click here
  • Posted: 2016-07-26 23:00:51 -

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