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Part-Time Customer Service Advisors - URGENT

English Speaking Customer Service Advisor

£7.45 per hour

PART-TIME position, to fit around your busy schedule, even if you are a student or a parent!

Do you have excellent customer service skills, enjoy communicating and helping others?

Are you fluent in English and looking for a new challenge within a fun and dynamic team in Edinburgh?

Then please read on!

We are currently searching for exceptional customer service advisors to join a fun, dynamic team within a global company.

The team is growing and you can be part of this amazing growth!

Hours of Operation:

Monday - Wednesday 15:00 - 19:00 and Saturday 10:30 - 7pm (20 hrs pw) or

Wednesday - Friday 15:00 - 19:00 and Saturday 10:30 - 7pm (20 hrs pw)

These hours/schedules are subject to change based on business needs

If successful, you must be able to attend 3 weeks paid full training for this position.

You can be part of this if:

  • You are fluent in English.

  • You have excellent communication skills.

  • You have experience of or aptitude for Customer Service.

  • You have good organisational skills.

  • You can type a minimum of 20 wpm on a keyboard.

  • You have a working knowledge of MS Word / Excel.

  • You have the ability to remain calm in all situations, and succeed in a busy working environment.

What you will be doing:

  • Respond to all customer enquires within given timescales, efficiently and effectively.

  • Develop and maintain a full knowledge of client products and services.

  • Be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.

  • Deal with all correspondence as requested/required.

  • Meet minimum monitoring criteria

  • Meet and exceed daily/weekly performance targets

Benefits: chill out lounge with Sofa's, TV, magazines and books to relax on your break, canteen facilities, contribution towards eye test &b glasses, free on-site parking, free hot beverages, business casual dress (yes, jeans are fine!), Friday doughnuts and fruit, Pension Scheme, Life Assurance, learning and development opportunities, career opportunities, monthly incentives, generous holiday allowance, number of events throughout the year, discounts at over 130 well-known retailers!

If you feel that you have the communication skills and passion required for this role and want to grow in a professional environment, please call Maria on 0131 718 8028, or apply online.