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Senior Customer Service Executive - 18k to 22k Perm

Customer Service Advisor

Edinburgh - Gyle

£18,000 - £22,000

This is a fantastic opportunity to join a new venture within a major financial group.

We are looking for Customer Service Administrators to support this prestigious client in Edinburgh Gyle.

You'll be able to demonstrate some of the following skills and experience:


  • inbound or outbound telephony experience - gained within financial services

  • strong level of numeracy, accuracy and attention to detail

  • self motivation and ability to own workload to meet deadlines

  • eagerness to learn and adaptability to changing business needs

  • general knowledge of legislative, regulatory and compliance issues

  • experience of dealing with complex customer enquiries

  • excellent verbal and written communication skills

  • ability to foster relationships with team and department members

  • experience of supporting projects, writing procedures or coaching team members

Desirable but not essential:

  • telephony experience gained in platform , workplace pensions, mutual funds or ISAs

  • experience of operating in a Direct to Customer (D2C) environment

  • experience of providing web chat services

  • good knowledge of platform investments, platform technology and distribution channels

  • IOC/IAQ qualifications

In return, we can offer great career development opportunities and excellent salary and benefit:

  • excellent salary and benefits

  • pension

  • free on-site car parking

  • subsidised on-site restaurant

  • on-site gym

  • performance related bonus

This is a great opportunity to progress your career in our award winning platform operation.

Please contact Bilal Oussellam on 0131 718 8035 for further information.


*You must be able to pass a Disclosure & Credit Check



  • Start: ASAP
  • Duration: 12 months
  • Rate: Pension, Car Park, Onsite Gym
  • Location: Edinburgh, Scotland
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Search Consultancy Ltd
  • Tel: 0131 718 8035
  • Fax: 0131 718 8001
  • Email: to view click here
  • Posted: 2016-08-02 16:00:24 -

  • View all Jobs from Search Consultancy Ltd