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Customer Support Advisor

Customer Support

£17,160 (plus bonus for call resolution)

Would you describe yourself as a technical thinker and love helping customers solve their problems? Do you have a keen interest in DIY or have experience in fixing boilers? Do you want to work for a growing company who give staff great training and learning opportunities?

If so I want to hear from you!

We're looking for customer support advisors to work for a very well known utilities organisation in Dunfermline.

With a great starting salary, the role of the customer support advisor would suit someone from either a customer service, plumbing, technical, mechanical or helpdesk background

The role will involve handling inbound calls from existing customers who have an issue with a home appliance and require assistance.

You will then build rapport with the customer and understand and identify the customer's problem.

You will then be required to talk through various resolutions with the customer.

Working hours are flexible - you will be required to work 40 hours per week shifts between 6am-10pm M-F and Sat/Sun 8am-8pm on a roational basis.

If you are customer focused, are confident in problem solving and want to work for an expanding company who can offer great career opportunities apply online today!