Are you an experienced call centre manager? An excellent opportunity has arisen based in Surrey working for an established and successful long haul tour operator managing a call centre of Sales Consultants and Homeworkers.
You will have strong experience in man-management, leadership and staff development.
If you are looking for a challenging new career opportunity with a fantastic salary and great benefits, then please apply now!
CALL CENTRE MANAGER JOB DESCRIPTION:
- Lead, direct and motivate a team of approximately 20 staff including homeworkers to achieve the company sales goals
- Setting and meeting performance targets for speed, efficiency, sales and quality
- Motivating and inspiring the team to achieve results
- Managing the daily running of the call centre.
- Monitoring random calls to improve quality, minimize errors and track individual team member performance.
- Reviewing the performance of staff, identifying training needs and planning training sessions.
- Organizing staffing, including shift patterns and the number of staff required to meet demand
- Taking ownership of the recruitment and training process for all new starters
CALL CENTRE MANAGER EXPERIENCE REQUIRED:
- Must have experience in managing a call centre / reservations team
- Travel industry experience is an advantage
- Proven experience in motivating, supporting and developing a team
- Excellent people skills
- The ability to manage change and lead others through periods of change
- Calm and able to work well under pressure
If you are interested in the position please follow the link below to apply for the job.
Alternatively you can call Matt at Travel Trade Recruitment on 0207 347 5060 or email your CV to Matthew@traveltraderecruitment.co.uk
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