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Customer Service Temp to Perm! - £16,840 - £17,320

Customer Service Representatives

Edinburgh City Centre

Salary - £17,340

Temp to Perm

This is a fantastic opportunity to join our sector leading client.

We are looking for Customer Service Advisers to support this prestigious client in their Contact Centre based in Edinburgh City Centre Area.

Key Responsibilities

  • To take ownership of and resolve customer enquiries in line with operational Key Performance Indicators

  • To use systems accurately and promptly log and process all enquiries through to customer satisfaction

  • To provide information and guidance on processes, procedures and guidelines according to best practice

  • To be aware of other services which may be associated with an enquiry and offer additional information and advice as relevant

  • To maintain confidentiality and escalate enquiries/complaints as appropriate.

  • To report any discrepancies regarding information or system faults in line with operational procedure

  • To provide support and assistance to other team members, and provide cover as and when directed

  • To receive and record payments in compliance with guidelines

  • To complete correspondence confirming actions taken or advice given, as a result of enquiries dealt with

  • To assist in the induction and training of new customer service advisers

  • To be fully compliant with data protection policy

Knowledge & Experience

  • Able to maintain composure and deliver a professional service when telephone callers become difficult, abusive or distressed customers

  • Demonstrates excellent customer care skills by seeking to understand the needs of customers and building rapport

  • Ability to work as part of a team

  • Communicates effectively by telephone using clear, plain English

  • Ability to maintain, update and interrogate computerised records, quickly and accurately

  • Ability to simultaneously listen to and record telephone enquiries onto IT systems with accuracy

  • Ability to interact with a diverse range of customers


  • Proven experience of a customer services environment

  • Experience of drafting and composing written responses to enquiries

All Candidates must pass a criminal records check

Shift Rotation (between 08.00 - 22.00)

Apply today or contact Bilal Oussellam via email or 0131 718 8035.