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Italian Customer Service Advisor- URGENT

Italian Speaking Customer Service Advisor - Permanent Full Time

£16,000 per annum


* Interviews NEXT week!



My client provides European customer services support for a leading consumer goods company and if that doesn't sound exciting to you we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where everybody speaks at least two languages, and we communicate daily with people in 9 countries across Europe!

What you will be doing

  • Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries regarding gaming and entertainment systems/consoles.

  • Resolving any customer complaints in a timely and efficient manner

  • Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations.

  • Ensuring that the information provided is clearly understood by the customer(s)

  • Prompt and accurate completion of all administration activities to ensure full customer satisfaction

  • Keep up to date on new or enhanced products/services in order to provide a high quality service to customers.

  • Full compliance with all legislative requirements

  • Take part in and identify self-development opportunities and training needs

  • Contribute to team and process improvements.

What skills you will need

  • Excellent customer service skills

  • Complaint handling skills

  • Proven track record of building and maintaining customer relationships

  • Positive and professional manner to be portrayed at all times

  • Excellent communication and influencing skills

  • Evidence of achievement against challenging goals and targets

What experience you will need

  • Fluency in English and Italian

  • Customer Service

  • Experience essential

  • Excellent communication skills are essential

  • Meeting targets and accuracy, quality, volume and to agreed service level agreements

  • PC, web and social media literate is desirable

  • Telephony experience is desirable

Working Hours

Operational Hours: 10:30 - 19:00 Monday - Saturday (40 hours p/w).

Candidates must be fully flexible around these hours.

If you are interested please call Maria on 0131 718 8028 or apply online today!