Perfect Placement UK Ltd
This job has been posted for more than 30 working days and has expired.

Service Advisor

Automotive, Motor Trade Job: Service Advisor Required in Hinckley.

Salary: Up to £20,000 Basic, OTE £23,000 Per Annum
Term: Full Time, Permanent

Motor Trade Jobs / Automotive Vacancies: Service Advisor For Automotive Dealership

Our client is offering a fantastic opportunity for a Main Dealer experienced Service Advisor to join their busy, successful Service Department at their dealership in Hinckley.

As Service Advisor you must be able to work as part of a team, and also be able to work on your own initiative.

You need to have a keen eye for detail, possess excellent customer facing skills, and planning/organisational skills, as you will be dealing with front-of-house customers as well as internal dealer staff from all areas of the business.

Main Purpose of Job:
, To effectively handle incoming customer calls by creating a friendly and professional impression
, To receive customer enquiries and determine the customer's needs, encouraging the customer to make an appointment with the Service Department
, To have sufficient and current product knowledge to enable accurate information to be given to the customer
, To ensure the available hours are sold for each day.

To monitor lead-time and fully utilise the time available, ensuring a suitable split between retail, internal and warranty hours is maintained according to company guidelines
, To maintain an accurate and efficient schedule of appointments and associated flow of paperwork, consistent with manufacturer and company procedures
, To handle all customers in a professional and friendly manner in accordance with Manufacturer and company customer satisfaction policies
, To ensure company processes are followed to improve Customer Satisfaction and retention.

This includes embracing Customer Satisfaction Action Plans and proactively selling Service Plans
, To maximise the upselling of service hours, parts and accessories in accordance with company objectives
, To ensure all booked vehicles are checked for outstanding recall/service campaign work prior to visit and parts pre-ordered to achieve ‘First Time Fix' for the customer

To assist you, there are systems and processes in place including a dealer management system (DMS), so you will ideally need to be IT literate and have experience of using DMS systems.

Manufacturer and in-house training will be provided for the successful applicant.

You must possess a full, clean UK driving license, and have held a similar position within the motoring industry.

These are essential.

Working Hours: Mon-Fri 08.00-18.00, plus alternate Saturday mornings 08.00-12.30
Salary: Up to £20k basic plus bonus/incentive scheme

To succeed in this role you will need to have strong Service Advisor experience in a franchised dealer - this is essential!

To apply please send your CV to Louisa Coggs quoting J62277, Service Advisor, Hinckley.

Please remember to add your home phone number, mobile number, email address and full address to your CV.

If this information is missing it slows down our process and may result in us not being able to contact you.

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Perfect Placement UK Ltd is an employment agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973 (and amendments).

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