Core Recruitment
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Guest Service Manager - Luxury Hotel - Scotland

Guest Service Manager – Luxury Hotel - Scotland

Salary:                  £20000 - £22000 + benefits


To be an ambassador for the hotel, providing an immediate management point of contact for guests and colleagues.

To provide excellent guest service and genuine hospitality by creating memorable luxury experiences in line with the hotel and Company standards.  To anticipate guest needs and deal with all enquiries in an efficient, friendly and professional manner.

To support the various department of the hotel.


  • Providing a point of call for guests and staff
  • Work closely with all HODs to ensure consistency of service throughout
  • To be a reference in the brand standard and delivery of excellence
  • To actively manage guest comments and take corrective actions in case of complaint, identify pattern and implement improvement action plan
  • To support the continuous improvement of service and actively share ideas that would constantly enhance the guest journey
  • To act as a duty manager for the hotel
  • Ensure compliance with all regulations and laws


  • Similar position within a 4/5 star Luxury branded or boutique hotel
  • Excellent presentation and grooming standards
  • Excellent English communication
  • Excellent organisational skills
  • Strong leadership
  • Strong people management background.
  • Speaks several languages is a bonus

Ideal background from Duty Manager or Front Office Management within a 4

* or 5

* hotel.

Interested in this great challenge? Contact Beatrice with your updated CV

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  • Start: Immediate start
  • Location: Kilmarnock, East Ayrshire, Scotland
  • Type: Permanent
  • Industry: Travel
  • Recruiter: Core Recruitment
  • Contact: Beatrice Forest
  • Tel: 02077902666
  • Email: to view click here
  • Reference: BF0508206
  • Posted: 2016-08-05 14:56:18 -

  • View all Jobs from Core Recruitment