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Night Porter

Night Porter

Salary £ Competitive

Holiday Inn Harrogate, Kings Road, Harrogate, North Yorkshire, HG1 1XX

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 20 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe..

Main Duties:

The Night Porter role involves a range of duties, including: providing porterage services to customers on arrival and departure, security, room service, cash handling, cleaning and ensuring our Company values and standards are consistently delivered during night time hours.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do.

Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Night Porter role include:

* Identifying customer service problems or issues before they arise.

* Displaying a positive, friendly and informal manner with customers.

* Showing a sense of urgency on behalf of customers and actions requests quickly.

* Undertaking work in a well-organised and systematic way.

* Working effectively with colleagues and other departments.

* Striving for excellence by paying attention to important detail.

* Ensuring promises are kept by following through on customer requests.

* Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant should have previous experience in working in a hotel or customer service environment, be able to work flexible hours, on any night of the week.

Benefits Package:

In return we offer a very competitive salary and excellent benefits package including the opportunity to achieve NVQ/SNVQ qualifications and the use of hotel leisure facilities, uniform and meals on duty.

Hotel Description:

* Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

* Please visit to learn more about our existing hotels, other exciting job opportunities and our company.

Apply now for the Night Porter position and receive a free Customer Service development profile worth £25.