GetRecruited UK Ltd
This job has been posted for more than 30 working days and has expired.

Client Services Administrator

Client Services Administrator

£15,000 - £18,000

9am - 5.30pm

Newcastle Under Lyme

This role is ideal for an enthusiastic team player who wishes to become part of a growing and successful customer focussed business.

The ideal candidate will be highly organised, positive outlook, self-motivated and a good communicator, with willingness and determination and a passion to be the best.

The Role/Responsibilities:

  • To be the primary point of contact for customer employees and suppliers, and to deliver service excellence within a busy environment.

  • To carry out all administrative tasks and duties relating to the role, answering incoming calls, assisting customers and resolving queries on the same call/day.

  • To develop and maintain sound relationships with our customers and suppliers and to make management aware of any relevant issues which cannot be rapidly and effectively resolved.

  • Provide accurate and up to date reporting and analysis on a regular basis.

  • To update and maintain the Motor Insurance Database across a number of clients.

  • To carry out day-to-day tasks including obtaining and issuing vehicle tax discs, cost centre coding, invoice approval, document validation, payroll submission and verification, issuing vehicle finance quotes and booking courtesy / hire vehicles.

    Whilst ensuring external suppliers comply with pre-determined service levels.

  • To develop comprehensive and highly efficient customer service delivery, operating in compliance with client specific SLAs and KPIs and requirements, and to work with fellow team members to achieve set targets and objectives.


  • Experience of office administration - essential

  • Customer service - essential

  • Advanced Word, Excel, PowerPoint and Outlook skills

  • Excellent verbal and written skills

  • Ability to prioritise and work to deadlines

  • Accuracy and attention to detail

  • Service management experience preferred, but not essential

Having the ability to work under pressure and at a fast pace, without compromise on quality, is paramount.

The successful candidate will have a passion for customer service and a flair for problem solving, in a business where two days are rarely the same.