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Service Delivery Manager - Preston £50K

Service Delivery Manager - Preston £50K.

Our client based near Preston is currently looking for a skilled Service Delivery Manager with hands on experience.

You will be working for a growing organisation that will offer excellent benefits and fantastic career progression.

You will be required to lead and supervise an entire support function consisting of Service Desk Analysts.

We are looking for a candidate with a successful track-record and demonstrable experience managing staff in a fast-paced and service-driven environment.

Key Responsibilities will include:
, Manage the day to day activities of a team
, Hands on experience
, Excellent at identifying and managing resources needed to plan, develop and deliver technology services
, Strong influencer of senior level customers and technology teams, ensuring that services are managed to agreed levels of availability and performance
, Delivery of appropriate SLA's, handling major incidents, and acting as a point of escalation for the other team members and clients.
, Develop and maintain close working relationships with the customer, being pro-active in the service delivered
, Knowledge sufficient to plan and manage the implementation of processes, tools and methods for monitoring and managing the performance of systems and services, in respect of their contribution to business performance and benefits to the business
, Driving and maintaining ITIL processes
, Ensuring all policies and procedures including change maangement procedures are followed
, Enhancing service delivery to all customers
, Analyse support desk activity and make recommendations for increased organisational efficiency and effectiveness
, Continually reviewing best practice

This is an excellent opportunity for a driven individual who is looking for a role where they can imprint their personality and ideas, and help the company towards their goal of achieving the highest level of professional care and support for a growing customer base.

Service Delivery Manager - Preston £50K

If you are interested in this position - please send your CV to or call 01625 874399 for more information.

Service Delivery Manager - Preston £50K