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Incident Manager / Problem Manager - Financial Trading / ITIL

Incident Manager / Problem Manager - Financial Trading / ITIL

Working as part of a Service Team for a global financial trading company the role of Incident Manager / Problem Manager is responsible for ensuring that issues adversely affecting the business are quickly diagnosed, workarounds are determined, proper root cause analysis is performed and actions are taken to ensure that the issue does not reoccur.

Your role will involve:
Quickly determining the severity of issues with regard to business impact and technical complexity, ensuring all appropriate groups are working on resolving the outage in a timely manner.

Prioritising incidents to ensure issues are dealt with in the correct order.
Maintaining accurate & up to date records of Incident Management processes and activities.

Functioning as a subject matter expert in root cause analysis methodologies and issue resolution
Organising, coordinating and communicating changes as part of the IT process change team.

Delivering problem management metrics and using them to drive continual service improvement

Experience required for the role includes:
Knowledge of troubleshooting financial trading platforms.
ITIL processes and terminology consistent with having attended an ITIL Foundation level course
Experience of working in a global organisation.
Experience of delivering within a multiple service support team, in a complex business environment
Basic knowledge of SQL.

Commercial experience in Application Support and Major Incident Management

You must be eager and quick to learn, have good attention to detail, problem solving and analytical skills as well as excellent written and verbal communication skills, an interest in financial products and the ability to lead technical conversations with various technical support groups
Please be aware the role requires some shift and out of hours work.

Please send a CV for immediate consideration.