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Product Support : Software/Networking - Perm : West Lothian

Product Support : Software/Networking - Perm : West Lothian

Abrecco wish to recruit, on behalf of our client, an Product Support Engineer to work from their site based just outside Edinburgh.

This is a varied role requiring the ability to quickly grasp technologies as well as excellent communication and interpersonal skills.

You will work closely with other technical teams to investigate and resolve technical problems or queries as well as providing customer insight for future product enhancements.

This is a rare opportunity to join a well established and expanding technology company offering the successful applicant the opportunity to get involved in all aspects of support including working with marketing and sales teams as well as assisting with training and system/product demonstrations.

Your skills and experience should include;

- Proven remote support experience in a technical environment.
- Excellent 3rd party liaison / negotiation skills
- Excellent communications and interpersonal skills
- Programming or Scripting experience (Shell, Perl, Python or similar)
- Positive, confident and pro-active approach to customer service

- Degree educated in a relevant technical subject
- Experience of working in an R&D environment
- LAN/WAN networking skills (DNS, VPN, DHCP etc)
- Experience supporting business applications

This is an excellent opportunity for a customer focussed support engineer to work in a highly technical environment providing BAU support as well as assisting in shaping the development direction of new solutions.

Please forward your CV along with your salary expectations for immediate consideration.

  • Start: ASAP
  • Duration: Permanent
  • Location: EH49 7HU
  • Type: Permanent
  • Industry: Other
  • Recruiter: Abrecco
  • Contact: Sinead Dewar
  • Tel: +44 (0)131 226 7331
  • Email: to view click here
  • Reference: SD/12095
  • Posted: 2016-08-11 11:33:43 -

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