This job has been posted for more than 30 working days and has expired.

IT Support Analyst - London - £23k - £27k

Are you looking to further your career as an IT Support Analyst in the city? Wanting to work for an international company that is continuing their plans of expansion? This could be the perfect role for you.

Skills and experience:

·At least one year prior experience successfully providing exceptional IT and user support.

·Experience within a trading environment would be an advantage.

·Service-oriented approach and a demonstrable understanding of user and business needs gained from strong user support experience.

·Self-starter, quick learner, and able to work under pressure to self-imposed deadlines, whilst maintaining attention to detail.

·Excellent communication skills, experience servicing business demand and communicating with different business groups.

·Methodical problem solver, comfortable working independently, confident working to SLAs, and a talent for documentation.


The company is an independent equities broker providing institutional investors with research and trading in equity markets.

It is renowned for its focus on quality and premium client service, while its independence avoids the potential conflicts of interest prevalent in the equity research market.

These distinctive characteristics have contributed to the company's rapid growth in market share over a twelve-year period.

There are 159 people working in the City of London and a further 24 in the United States split over their offices in Manhattan and San Francisco.


The successful candidate will form part of a six-person, user-focused support team and participate in the day-to-day service and support function.

The IT Service Delivery team is part of the overall IT department, which also includes the Development team and the Head of IT.

The role reports into the IT Service Delivery Manager.

Your core responsibilities of the role will include:

·Supporting all functions of the business and to be accountable for standards and timeliness of support query resolution through personal endeavour

·Accurately recording and providing fast response support to queries, escalating where required but retaining ownership of issues

·Performing troubleshooting and issue resolution activity in both end-user and back-end environments, including installing and updating hardware and software

·Scheduling of preventative maintenance, including workstations, telephones and printers.

Applying service packs, patches, hot fixes, security software

·Maintaining systems critical to user support and service delivery, such as the helpdesk system, the hardware inventory, and all necessary support procedures

·Liaising with external IT support partners to ensure maximum system availability, reliability, stability, and efficient user support


The successful candidate should have strong end user support experience in the majority of the following technologies:

·Windows desktop/laptop environments, Windows 7-10, computer imaging

·Microsoft Office 2010-2016 (due to upgrade to 2016 soon), Microsoft Dynamics CRM (due to be upgraded), Outlook

·Endpoint and email security, anti-virus, anti-spam technologies

·Office 365

·IP telephony (Avaya), IP video conferencing, AV systems

·Mobile smartphone telephony, mobile device management, iOS

·Windows Domain, Active Directory and Exchange account management

·Networked peripherals, printers and scanners (Cisco)

Any knowledge gaps can be addressed through a variety of training methods.


This opportunity offers a starting salary of up to £27k, depending on experience, plus a number of great company benefits.

Market-rate salary plus discretionary cash bonus paid twice a year.

Private health and life insurance.

Five percent company contribution to pension scheme.

Twenty-five days' holiday per year, rising to thirty days after five years of service.

You will be working in a high quality open plan office in the capital, surrounded by bars and shops so you'll never be bored.

Training will also be provided and any specialist routes you may look to take in the future will be accommodated for.


Please contact Ryan at JITR if you are interested in this position.

Contactable on 02035409430 or email