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Hospital Operation Coordinator- Houston TMC

The Hospital Quality Coordinator performs timely and cost-effective inspections, preventive and corrective maintenance and minor repairs on UHS and customer-owned medical equipment located within a hospital, completing all associated documentation to ensure accurate and thorough equipment records are kept.

Knowledge and Physical Requirements

  • Associate's degree in an Applied Science (electronics or biomedical equipment technology preferred) or equivalent military training preferred.

  • Healthcare industry, medical equipment or customer excellence experience preferred.

  • Demonstrated competency verification on various equipment preventive maintenance and repair practices.

  • Knowledge of the set-up and application of test equipment (electrical safety analyzer, etc).

  • Proficient computer skills, including Microsoft Office programs (Word and Excel).

  • Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.

  • Able to lift and/or push 75 pounds.

  • Able to stand and walk for long periods of time.

Behavioral Skills (How the jobholder must conduct themselves with other people)

  • Possesses quality orientation with a “get it right the first time” attitude.

  • Assists in the maintenance of customer relationships, and serves as a subject matter expert in equipment areas for UHS' hospital-based Asset360 program.

  • Effectively builds credibility and trust with customer administration, clinicians and staff.

  • Complies with patient privacy laws in all matters.

  • Maintains and projects confidence, enthusiasm and a professional image.

  • Flexible, coachable.

  • Demonstrates strong communication skills (listening, writing and speaking).

  • Demonstrates team orientation and shows respect for others.

  • Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.

  • Organized; prioritizes to meet deadlines.

  • Maintains a clean and safe work environment.

  • Customer-focused; willing to go above and beyond.

Practical Skills (Tasks that the jobholder must be able to demonstrate.)

  • Able to dialogue with clinical staff on the topics of equipment features, functionality, etc.

  • Understands and uses effective conflict resolution skills, e.g., identifies and resolves services concerns, discrepancies and disagreements.

  • Ensures prompt and courteous service is delivered to all customers in person and in all communications.

  • Provides equipment inspections, maintenance and calibration on managed equipment.

  • Demonstrates in-depth knowledge of medical equipment; knows UHS equipment by name, appearance and accessory list.

  • Manages missing and lost equipment, software upgrades and accessories.

  • Conducts training for UHS staff on testing and inspecting medical equipment.

  • Discusses equipment features and functionality with hospital staff.

  • Delivers a quality product by meeting quality indicator standards and achieves productivity objectives by planning and completing day-to-day work accordingly.

  • Maintains accurate and adequate equipment inventory.

  • Ensures appropriate documentation of equipment the customer reports as non-functional.

  • Documents all equipment incidents in compliance with both UHS and customer policies.

  • Completes all documentation, paperwork and computer data entry accurately and in a timely manner to ensure accurate documentation and regulatory compliance.

  • Demonstrates sound and timely decision-making skills.

  • Performs other assigned duties.

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