This job has been posted for more than 30 working days and has expired.

Service Delivery Manager: Payments & FX Systems

Service Delivery Manager: Payments & FX software systems.

Due to continued growth this well-established, award-winning payments systems company has created a new role for a Service Delivery Manager to bolster their existing team.

The role covers: service management, incident and change management, continual service improvement and client satisfaction.

Service Delivery Manager - the Role:

This exciting new opportunity will see you providing a key role, providing solid, long-term relationships with a number of key clients.

You will act as the liaison between the customers and the service teams.

The role covers: client service ownership, the proactive ownership of service issues, and engaging with a number of internal teams.

  • The main responsibility of this role is the governance, leadership and oversight across all aspects of service delivery including service management, incident and change management, continual service improvement and client satisfaction.

  • As handover takes place from the project stages into the service teams, the Service Delivery Manager works with the Project Manager to ensure that the transition is smooth and controlled.

  • This role is closely aligned with Account Management, which also works with existing clients but, whilst the AMs have a primary focus on revenue generation, this role is targeted primarily at ensuring that the company exceeds the client's expectations of the current service.

  • The role is a key focal point for pro-active resolution and activity on client service requirements and improvement.

    There is an emphasis on co-ordination across the company, including areas such as Payments, Customer Support, Professional Services, IT Operations and Software Development.

Service Delivery Manager - the Person:

Candidates must have significant experience in a similar, high volume transactional environment within ‘Finance & Technology' Service Delivery Manager / Service Management in the Payments industry - swift, chaps, etc - or FX environment).

With: -

  • A proven track record of delivering successful service, support and software change.

  • Strong client relationship management skills

  • Influential collaboration skills working with internal and external teams to achieve a common goal

  • Use of CRM tools, like Salesforce

  • Use of support logging and tracking software, such as Remedy or OTRS

  • Strong MS Office - in particular MS Project, Excel and PowerPoint

  • An excellent ability to understand and articulate client requirements and communicate these to the relevant stakeholders

All-in-all this is a great career opportunity to join a lively and fast-paced company; an organisation that is offering long-term career prospects and the chance to be responsible for spearheading and growing a new department.

The salary (£60k-£75k) will reflect your experience and also include a bonus and a range of benefits.

Services advertised by Dupen are those of an Agency.