Service Delivery Manager
Service Delivery, Service Delivery Manager, Delivery Manager, Contact Centre integration, Prince2, Public Sector, Government
I am currently recruiting for a Service Delivery Manager to join a large well-established public sector client of ours on an initial 4 month contract based in Bristol.
The candidate will be working on a project delivering an Outline Business Case which covers the merging of the 2 contact centres, any associated organisational redesign, technology upgrade and process redesign.
Experience is required in the following activities
- Contact Centre merger and integration
- Contact Centre IT upgrade
- Contact Centre cloud technology
- Contact Centre process redesign and implementation
- Knowledge of Contact Centre processes, methods and IT/telephony infrastructure.
- Experience in Prince2 methodology
- Production of business cases, preferably within the Public Sector
Key tasks and deliverables
- As a by-product of the merger of two organisations into a single agency.
The new agency finds itself with 2 separate Contact Centres.
These 2 Contact Centres have separate IT and telephony infrastructure, separate customer bases, processes and staff.
- A project has been initiated to look into the feasibility of creating a single Contact Centre (physical or virtual).
- This project significantly contributes to SR15 commitments and associated headcount and spending reductions.
- This Outline Business Case must follow the standard civil service 5 case model (Strategic, Economic, Commercial, Financial, Management).
- A draft Project Plan and implementation approach will be required demonstrating how the 2 centres could best be merged, activities required and associated risks and dependencies and identifying primary benefits and how they will be realised.
If you feel this is a suitable for yourself and your experience please send me your most up to date CV for consideration for the role.
- Start: Immediate
- Duration: 4 Months Initial
- Rate: Â£350 to Â£500 Per: day
- Location: Bristol,England
- Type: Contract
- Industry: IT
- Recruiter: Monarch Recruitment Limited
- Contact: Michael Cormell
- Tel: 0121 237 3153
- Email: to view click here
- Reference: ServiceDeliveryMan
- Posted: 2016-08-15 09:46:06 -
- View all Jobs from Monarch Recruitment Limited
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