Parkside Recruitment
This job has been posted for more than 30 working days and has expired.

Arrears and Litigation Administrator

A fantastic opportunity has arisen to join a hugely successful global Financial Services Business.

My client is seeking an experienced Arrears and Litigation Administrator to join a fast paced, fun environment and a career driven company.

With over 20 years experience my client is going from strength to strength and is a market leader within the financial services sector.

This is a fantastic opportuntity for anyone looking for a long term career and progression.

Overview of positions:

To support the Arrears and Litigation Team to deliver workout solutions to customers experiencing payment difficulties and to manage the delivery of the litigation process via liaison with the appointed solicitors.

Responsible for handling all standard administrative tasks that are not generated in calls with customers.

At all times adhering to the agreed policies and procedures.

Main Responsibilities:

  • Inputting Direct Debit Mandates and due date changes

  • Creating Solicitor instruction packs

  • Creating retrieving and inputting Field Agent instructions and reports

  • Completing DWP & Pension Credit forms

  • Checking system generated letters for accuracy

  • Inputting and validating income and expenditure information

  • Sorting daily correspondence, link to the relevant account and allocating to case owners

  • Retrieve customer voice messages and allocate to case owners

  • Creating training and lunch rotas

  • Other duties as directed


  • Analyses problems, thinks creatively, and makes effective decisions in the appropriate timescale

  • Strategic thinker with the ability to turn ill-defined opportunities and problems into clear strategic paths

  • Demonstrates a good understanding of regulatory requirements and the impact these have on the business

  • Evidences the ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner

  • Excellent analytical and abstract reasoning skills, plus excellent organization skills

  • Able to apply consideration to potential outcomes and to make decisions with supervision


  • Has a robust understanding of regulation and associated legislative policy and the impacts these have on the business

  • Treating Customers Fairly (TCF) is a principle introduced by the Financial Services Authority (FSA) putting the needs of customers at the heart of all financial services providers to ensure that customers can be confident that they are dealing with an organisation that is looking after their interests.

    Every member of staff is expected to do things ‘the right way', ensuring that our customers interests are considered in everything we do.

    The following TCF principles are fundamental to every role

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Parkside Recruitment is an Equal Opportunities Employer.