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French Technical Account Manager Poland, Wroclaw

Leading Technology company employing close to 10,000 staff is growing their Technical Centre of Excellence on Wroclaw! This centre is responsible for supporting enterprise, infrastructure & data centre clients.

The Poland team is responsible for all aspects of the Technology cycle, Sales & Account Management, support & service delivery. 
A new role has been created for a Native-level French speaker to support their Enterprise customers.

This role requires you to work as a Technical Account Manager which is a hybrid position that acts as an interface between the customer and our Technology team.

The role requires the TAM to work with the customer to ensure that the defined targets & SLA’s are met, exceeded and that any discrepancies are pushed into the Technology team to fix/report etc You will manage the tickets, escalations and run the weekly & monthly customer calls. 
You will be required to travel to customer site to deliver on some monthly or quarterly service updates and Account Reviews. 
- French to business level in written and spoken language. 
- Previous experience in IT, either degree in Computer Science and work history in IT along with track record supporting customers via phone, email and general Account Management. 
- Networking & Security experience preferred 
- Operating system knowledge; Linux, Unix and Free BSD based OS 
- ITIL Certificate/Prince2 Certificate advantageous 

If you are a technical Account Manager, IT Support professional, IT Support team leader or Service Delivery professional this could be for you.

  • Start: 15/08/2016
  • Duration: n/a
  • Rate: £2000 to £3000 Per: month
  • Location: Wrocław,Poland
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Origin Multilingual
  • Contact: Peter Vogelsinger
  • Tel: 00353 1 685 4448
  • Email: to view click here
  • Reference: BH8413.F (A)
  • Posted: 2016-08-15 10:53:02 -

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