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Desk side Support Engineer- 2nd line

2nd line Desk Side Support Engineer 2nd line Desk Side Support Engineer 2nd line Desk Side Support Engineer
Our client a rapidly growing major blue chip IT services company is looking an experienced IT professional to cover a prestigious pharmaceutical end client site in the Dublin, RI area as a site based 2nd line Desk Side Support Engineer on a full-time permanent basis to start ASAP.

The successful 2nd line Desk Side Support Engineer candidate must have sound communication skills, able to work to strict deadlines, strong IT background particularly in 2nd line Desk Side Support (5yrs +), ideally with Microsoft accreditation and Exchange/AD/SCCM/Win server experience, this will be a site based full-time role (9am-5pm Mon-Fri)but own transport is required in case occasional cover at other sites is required.

Experience, personal skills and abilities 2nd line Desktop Support Engineer-
,Have 5 to 10 Years 2nd Line Desk Side user facing experience, ideally with VIP user support.
,Extensive understanding of Windows OS (7/8/8.1/10).
,Understanding of MS Lync Server + MS Lync Client.
,Experience with MS Server 2003/2008, MS Exchange.
,Good Understanding of Windows domains.
,Good understanding of Networking.
,Good understanding of Active Directory including admin, global policies and policy software installs.
,Good understanding of Windows profile and how users interact with roaming profiles.
,Knowledge of basic Windows tools.
,Understanding of accessing and manipulating Windows registry.
,Symantec Anti-Virus knowledge.
,Good Knowledge of Office 2007 and Live Meeting
,Virus containment and managing out-breaks.
,VPN/WAN knowledge.
,Machine builds and deployment using Ghost and MDT.
,Printer maintenance and configuration.
,Experience of working with Lotus Notes.
,Understanding of ODBC and DB driven applications.
,Use of software deployment tools to remotely install software.
,Knowledge of DNS/WINS.
,Good knowledge of Backup Exec and Tape Management.
,Certificate installations.
,Server Software maintenance.
,Demonstrates customer orientated approach placing the customer at centre of all actions.
,Ability to use initiative and work autonomously.
,Tactful and clear communicator.
,Able to work under pressure and to deadline whilst maintaining quality.
,Demonstrates solution orientated method of operation.
,Ability to present well in front of the customer and display maturity and professionalism.
,Demonstrate assertiveness whilst remaining flexible and diplomatic.
,Ability to use significant judgement and experience to diagnose and provide solutions to complex problems.
,Takes responsibility for own workload and planning the achievement of given tasks.
,Demonstrates exemplary standards of working.
,Ability to collate and present information to convey major points clearly and accurately.
,Uses proactive monitoring procedures to identify problem prevention opportunities.
,Challenges existing local work instructions to develop new and more efficient processes.