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Remote Support Engineer

Experienced Remote Support Engineer required for remote service desk at clients UK HQ in Aldermaston, Berks on a full time permanent basis involving shifts (monthly rotation basis).

Must have experience of hardware break fix support on a wide range of HP Printers including (mono, Inkjet, LaserJet, MFD/MFP, DesignJet/wide format) & have previously worked in a similar role providing remote/helpdesk or site support ideally in a 2nd line capacity, any HP Printer certification/training would also be desirable along with experience of SafeCom, Service Now and Web Jet Admin applications.

The Remote Support Engineer role will require remote diagnosis of a variety of HP printer kit (laser, mono, inkjet, designjet, deskjet etc.) + parts ordering, spares management plus repair of returned printer kit on a 24/7 coverage shift basis (normally 10.5hr shifts- monthly rotation basis including weekends + nights) and ideally our client is seeking a dedicated printer engineer that has dealt solely with printers for a number of years in their previous roles.

The Remote Support Engineer will be a site based role on a full time permanent basis but will require own transport (car, van, motorbike), along with full UK driving licence as you will need to access the site outside of standard public transport times to cover shifts or be within walking distance of Aldermaston, Berks.

The Remote Support Engineer role will be based at our clients UK HQ in Aldermaston, Berks dealing with HP printers on a remote support basis for a variety of large clients including the banking and construction sectors, insurance, oil + gas and government depts.