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Warranty Administrator

We are looking for a Warranty Administrator to join a prestige dealership in Surrey.

The Warranty Administrator role is the key contact and relationship manager between the dealership, customers and the manufacturer.

Therefore, our client is looking for someone with previous Warranty experience who has strong attention to detail.

The role:

, To ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports
, Ensure that warranty repairs are carried out to the highest standards of quality possible to ensure customer satisfaction
, Review warranty reporting systems with the line manager to identify improvements where possible
, Administer warranty policy in the best interests of the dealership, manufacturer and customer
, To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
, Ensure that all frontline staff complete the records correctly when warranty is diagnosed on a vehicle
, Control all filing and archiving of claim paperwork to ensure a clear audit trail which can be clearly followed and proven to any manufacturer's/concessionaire's warranty auditor.
, Maintain knowledge on all warranty procedures and documentation

Who we are looking for:

, Previous warranty experience essential
, Ability to assess and report on warranty repairs
, You must possess excellent administrative skills
, A detailed working knowledge of the warranty process
, Ensuring the highest possible levels of quality and customer service
, Organised and confident
, Able to work to deadlines and thrive off pressure
, Excellent accuracy

What's on offer?

Up to £25,000 basic salary (dependant on experience) - £28,600 - £34,600 OTE
Childcare vouchers
Other benefits


If you are interested in this position, please register your interest now with your up-to-date CV in Word format.
Your CV will be forwarded to HCP International, a leading automotive recruitment consultancy established in 1998.

The services advertised by HCP International are those of an Employment Business.

  • Start: ASAP
  • Rate: £20000 - £34600 per annum + pension, childcare vouchers, car
  • Location: Crawley, England
  • Type: Permanent
  • Industry: Automotive
  • Recruiter: HCP International
  • Tel: 020 8256 1244
  • Fax: 020 8681 5555
  • Email: to view click here
  • Posted: 2016-08-17 16:29:00 -

  • View all Jobs from HCP International