This job has been posted for more than 30 working days and has expired.

Training Supervisor

I'm currently looking for a Training and Competence Supervisor for my client based on the outskirts of Edinburgh.

I am looking for people that already do a similar role within a financial services contact centre.

The Training and Competence Supervisors will be responsible for supporting and developing colleagues within the contact centre to ensure the businesses customer vision and compliance are met.

They will ensure that appropriate documentation is completed and retained to evidence this.

They will also be responsible for providing feedback to these employees on any issues identified from the Quality Assurance (QA) work carried out by the QA Team and for identifying and following through on any remedial work required and any training and development needs that may arise.

Key Tasks and Responsibilities:

, Ensuring details of completion of the competency sign off process are recorded, that the full process is followed and confirmation submitted to the appropriate parties.
, Records of role plays, training, and other competency assessment tools and procedures should be fully documented and stored on the employee's electronic T&C file within the T&C directory.

, Produce QA review results
, Conduct 1:1 meetings
, Maintain CPD/Training records
, Complete Technical and behavioural competency review's
, Maintain competence through the monitoring and assessment of their activities by the T&C Team
, Maintain a competency matrix with details of the technical and behavioural competency for each employee.

, Fulfil the key responsibilities of an APIE and GPIE advisor in respect of taking a member through guidance calls.

Experience & Education Requirements
, Desirable: CA1, FA2
, Coaching Experience within Financial Services

Whats on Offer:

* Fantastic salary of up to £23,0000

* Brilliant pension scheme

* Eye care vouchers

*Car purchase scheme

If this sounds like you and you are looking for a new opportunity then please get in touch by clicking apply!