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Service Advisor

A fantastic opportunity has arisen to join a well-respected and successful prestige vehicle dealership in West Sussex.

Our client is looking for a highly driven Service Advisor to join their team.

The ideal candidate will have some previous main dealer experience, professional and independent; to join their team allocating work to Technicians and dealing with any customer queries.

The role

  • You will be responsible for meeting and greeting customers as they arrive in the maintenance area

  • Talking to customers about the services provided and what problems they are experiencing with their vehicle

  • Answering incoming telephone calls and scheduling service appointments

  • Communicate to customers about the services being offered and to deal with customer service on an excellent level

  • Upsell on optional services and accessories to the customers at every opportunity

  • Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected

  • Documenting the repairs using the in-house computer software package

Who we are looking for

  • Someone with previous main dealer experience

  • Strong organisational skills and excellent customer handling skills

  • Previous experience working in a dealerships service department is essential

  • Someone who is fully committed to customer satisfaction and ensuring the correct procedures are carried out

  • Able to manage significant workload both as part of a team and able to work on an individual basis

  • Ability to build a rapport with customers and interpret their needs and requirements

What's on offer?

Salary: circa £24,000 basic
OTE of £28,000 (uncapped)

Hours: Monday - Friday 8am - 6pm

1 in 4 Saturday's.


If you are interested in this position, please register your interest NOW with your up-to-date CV in Word format.

Your CV will be forwarded to HCP International, a leading automotive recruitment consultancy established in 1998.

The services advertised by HCP International are those of an Employment Business.

  • Start: ASAP
  • Rate: £24000.00 - £28000.00 per annum + £28K OTE
  • Location: West Sussex, England
  • Type: Permanent
  • Industry: Automotive
  • Recruiter: HCP International
  • Tel: 020 8256 1242
  • Fax: 020 8681 5555
  • Email: to view click here
  • Posted: 2016-08-19 11:20:05 -

  • View all Jobs from HCP International