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Customer Service Advisor

Do you have excellent customer service experience? Do you want to work in an award winning environment? - Then read on…

We have fantastic opportunities as Customer Service Advisors for a Global Financial Services organisation based in The Gyle, Edinburgh.

Working within an award winning team, you will provide first class customer service to new and existing clients via calls, email, web-chat and social media.

Your key duties and responsibilities will include:

  • Dealing with a variation of inbound calls from new and existing customers

  • Use active listening skills for each call, ensure customers receive an appropriate response

  • Promote our client's brand professionally and positively

  • Investigate and deal with customer problems in an efficient and effective manner

  • Handle complex customer queries using a variety of IT systems

  • General ad-hoc duties when required

To be considered for these opportunities, our client requires individuals who have the following background and experience:

  • Experience working within a call or contact centre or customer service background

  • Demonstrate experience of dealing with customer problems and complex enquiries

  • Ability to use a variety of computer systems

  • Excellent communication and interpersonal skills

  • Ability to work under pressure whilst being very customer focused

  • Organised, professional with a ‘can do' approach

  • Comfortable working within a team environment

Please Note:

  • This position is temporary for a period of 3-6mths with potential to go permanent

  • You will work Monday to Friday between the hours of 8.30-5.45pm which may include shift patterns

  • You will be paid on a weekly basis of £9 per hour

  • You can commit to the next 6 weeks to full time and fully paid training

  • All successful candidates will undergo a credit and disclosure check

In return you will have the opportunity to work within a forward thinking, global organisation which offer a competitive financial reward and benefits package.

Contact Details - Please utilise the apply link below