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French Customer Service Advisor

Role: French Speaking Customer Service Advisor

Hours: - Working alternate late/early shifts each week.

Early shift:        Monday-Friday - 8am-4.30pm, Friday 8am-4pm

Late shift:         Monday-Friday – 11.30am-8pm

 Pay rate: £19,104

Contract: Permanent

Location: Blackburn

French Speaking Customer Service Advisor

The Role

The main responsibility will be to provide a high standard of customer service to all E-Commerce customers in French/English.

As an advisor you will need to be self-motivated and able to work both alone and as part of a team.

  • You will be first point of contact for all incoming contact via telephone, email and chat in French Language.
  • A keen commitment to providing excellent customer service support to French consumers and your brand.
  • To have a good awareness of the product ranges.
  • To manage the Online business for your designated brand/language customer base, and alternative brands
  • To ensure that SOP’s are followed and that no new procedures are altered without following the correct procedure
  • To ensure that neat and accurate maintenance of all data records, based on orders or contacts
  • To proactively solve customer queries and to maintain professional communication at all times
  • To manage online customers’ expectations, to provide ‘Best in Class’ customer service
  • Excellent communicator, both written and verbal, ensure response times are adhered to and consumer  queries are handled in a professional approach at all times
  • Adopt a professional approach in all aspects of your role.

French Speaking Customer Service Advisor

The Candidate

The successful candidate will have the following skills, experiences and attributes...

  • You MUST be Fluent French/English language both written and verbally.
  • German knowledge would be beneficial.
  • Must have at least 2 years’ experience working in a busy customer service environment
  • Good working knowledge of Internet and Excel.
  • Excellent telephone manner
  • Excellent written communicator
  • Proven problem solver
  • Good all-rounder in aspects of time management and priority planning
  • Ability to work well under pressure
  • Willingness to work flexible hours
  • Friendly / approachable
  • Energised / Enthusiastic / Self-assured

The Company

Our client a well-known name within the leisure industry is currently looking for a French Speaking Customer Service Advisor.

This world renowned organisation, established well over a century ago, remains at the forefront of its industry and is an immediately recognisable home name brand.

The company continues to produce world class products which are being utilised on a global scale.

This is your chance to join a well-established organisation which is passionate about producing a high quality product and continues to explore avenues for development and progression.



  • Start: ASAP
  • Duration: Permanent
  • Rate: £19,104 per year
  • Location: Blackburn, Lancashire, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Heads Recruitment Ltd
  • Contact: April Bryan
  • Tel: the 0161 746 3311
  • Email: to view click here
  • Posted: 2016-08-30 17:26:14 -

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