GetRecruited UK Ltd
This job has been posted for more than 30 working days and has expired.

IT Customer Support Advisor

IT Customer Support Advisor

Wellington, Somerset

Salary £20,000 + Excellent benefits

No evenings or weekends!

My client, a management consultancy, have a fantastic opportunity within their growing Technical Operations team for a Customer Support Advisor to be office based at their site in Wellington, Somerset.

You will be responsible for coordinating multiple projects across varied commercial sectors!!

Taking ownership of a project from order placement through to completion, this is an exciting opportunity for someone wanting to take that step into a role where they can use their own initiative and build strong relationships with internal departments and external customers alike.

Main Responsibilities

  • Coordinating customer orders through to conclusion

  • Accurately reporting project progress and deadlines

  • Liaising closely with the Project Support Manager for commercial assistance

  • Liaising with the customers' IT Manager and Finance Manager with regards to the project needs and progress.

  • Working alongside internal departments to coordinate software configuration

  • Preparing all internal departments for a customer's live run and supporting them through this process

  • Performing all necessary administration tasks

  • Dealing with all customer queries until the "go live" date

  • Close liaison with customer - must be inquisitive with your customer conatct to ensure you cover all potential issues!

  • Dealing with invoices and staatements - liaising with finace departments - internally and with customer

Education and Experience

  • Working methodically and logically

  • Working under pressure to tight timescales

  • A depth of experience with Microsoft Office applications

  • Minimum GCSE Grade ‘C' or equivalent in English & Maths

  • Experience of working in a commercial environment

  • Ability to relay technical information clearly to a technical or non-technical audience

  • Ability to manage multiple projects

If you would like the opportunity to join a fast growing and innovative organisation please submit your CV for immediate consideration!