Perfect Placement UK Ltd
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Vehicle Fleet Maintenance Controller

Automotive, Motor Trade Job: Fleet Maintenance Controller Required in Leeds.

Salary: Up to £23,400 Basic, OTE £24,500 Per Annum
Term: Full Time, Permanent

Automotive/ Motor Trade Job: Commercial Vehicle Fleet Maintenance Controller Needed.

Job Summary:

To work within the Fleet Control team managing and administering a fleet of commercial vehicles of various specifications to DVSA standards and UK law by liaising with internal departments, customers and repair agents.

Department Overview

The Operations Department consists of five teams - Document Administration, Fleet Control, Recharge Control, Maintenance Control and Planning - and is functional 24 hours a day, 365 days a year.
These teams carry out daily management and legal compliance activities connected to commercial vehicle(s) and fleet(s) on behalf of our customers.
The teams answer enquiries and issues, promptly, reported by telephone call, facsimile and e-mail.
Teams are supported by their Team Leaders, Key Account Managers, the Commercial Manager, the Operations Manager and the department is overseen by the Operations Director.

Key Result Areas:

Ensuring their own excellent administrative practice, communication and reporting within the team, department and Company to encourage good customer relations and service.
Measures - internal and external customer feedback.

Working to ensure they adhere to all legal protocol, department and team procedures in reference to the management of each customer's vehicle(s) or fleet.
Measures - quality checks on documentation and SQL system entries.

Building effective relationships with all colleagues, repair agents and customers to encourage the efficient and effective operation of the team and the department.
Measures - internal feedback and observations.

Investigating and responding to complex queries/problems in accordance with established guidelines and after consultation with appropriate internal departments, ensuring a satisfactory conclusion.
Measures - quality checks on documentation and internal feedback.

Excellent attendance and timekeeping.

Taking responsibility for own personal development, in line with agreed annual performance objectives.
Measures - feedback and evidence from the Team Leader and Operations Manager.

Role Objectives

Ensure recording of defect, breakdown, VOR and tracking management by updating SQL with relevant and accurate information to set deadlines.

Manage all events to individual customer requirements whilst ensuring all legal protocol, within your control, is adhered to.

Authorise work only after ensuring:

you obtain a mileage;

the vehicle/trailer/ancillary does not require a service;

the work is not warranty;

the work is covered by the terms of the contract with the customer;

you check history to ascertain if a similar or connected repair has not been completed recently;

that the repair is being completed at the best possible labour rate;

consider alternative suppliers for parts to ensure best price and if no alternative that the parts are correctly discounted, and

that the estimated repair time is correct and reasonable.

Main Duties and Responsibilities

The following is a non exhaustive list of principal duties of the Fleet Controller.

The post holder will be expected to complete any other duties commensurate with the post reasonably asked of him/her.

To ensure excellent communication from outset to conclusion of each vehicle event (breakdowns, defects, general repairs etc); advising the customer of each option available, estimate of costs and any corresponding vehicle downtime; and obtaining authority to complete repairs.
Being mindful of each customer's service contract obligations and individual operating requirements or restrictions and reacting appropriately, within agreed guidelines, to each vehicle event.
Liaising with the Team Leader and Operations Manager authorise rechargeable repairs to customer vehicles.
Liaising with the Team Leader and Operations Manager authorise repairs following planned periodic inspections.
Liaise with repair agents advising on various and often complex maintenance issues, managing and scrutinising subsequent diagnosis, repair time and costs.
Escalate repairs to the Team Leader or Operations Manager if estimates exceed given financial authority limits.
Keeping accurate paper and electronic records in line with team and Operations Department protocol.
Completion of various reports for internal and external distribution.
Work with the Team Leader, Operations Manager and Key Account Managers to improve processes, functions or communications problems.
Effective liaison with the all colleagues across the Company to ensure excellent communication on internal and external enquiries, reporting functions, disputes, legal protocol etc.
Manage customer queries escalating to the Team Leader, relevant Key Account Manager and/or Operations Manager as appropriate or necessary to ensure a satisfactory conclusion for all parties.
The job will be carried out in a manner that promotes equality of opportunity, dignity and due respect for all employees and service users consistent with the Company's Equal Opportunity Statement.
Respect the contribution of all staff and the importance of working together to ensure a high standard of service to our customers.
Commitment to contributing to a quality of service in an efficient and effective manner, implementing agreed improvements to reflect service needs/changes.
Adopt safe systems of work, paying due diligence towards colleagues, customers and members of the public at all times.
Report all accidents and incidents to the onsite First Aider.
Behave in a courteous and professional manner towards colleagues, customers and the general public.
Participate in training/coaching sessions and attend meetings when required.
Carry out any reasonable instruction.

To apply please send your CV to Jamie Clarkson quoting J62826, Mainentance Controller, Leeds.

Please remember to add your home phone number, mobile number, email address and full address to your CV.

If this information is missing it slows down our process and may result in us not being able to contact you.

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