Monarch Recruitment Limited
This job has been posted for more than 30 working days and has expired.

IT Support Technician

IT support, Support Officer, 1st line, First line, DBS, Public sector, ICT, Service Desk, Installation

Security Clearance Level Required: Current enhanced DBS check covering children, as they will be working in schools.

 As the IT Support Technician you will have knowledge in the following requirements:

- Assist second-line support in the installation, upgrading and repair of ICT user equipment.
- To log calls for customer service requests delivering a customer focused service and demonstrating incident ownership within the team.
- To monitor the status of service requests and liaise with team members to ensure service desk issues are resolved.
- Highlight recurring issues to the Team Leader Service Desk
- Handle customer complaints, recording issues and ensuring problems are resolved.
- Maintain user, inventory and support information

If you are interested and looking for your next role please apply with an updated CV.