Customer Service Advisor
Tudor Employment Agency are currently recruiting for a Customer Service Advisor to work for our Client based in Sutton Coldfield.
Our Client is a sports and supplement wholesale that are family run and ranked as the UK’s number 1 sport supplements distributor.
Duties will include:
- Dealing with incoming calls
- Making outbound calls
- Order Processing
- Providing excellent customer service
- Advising delivery times
- Advising when items are out of stock
- Dealing with promotion offers
- Placing orders over the phone
- Spotting opportunities to up sell for the sales team
- Dealing with collections/deliveries
- Providing support to the sales team
- Ideally have experience using SAGE
Please note: This position will involve working within a busy customer service department.
The role will be extremely fast paced so candidates must have good organization skills and be able to use their own initiative when prioritizing work.
The Customer Service role is telephone based, you will be dealing with inbound customer calls, speaking to customers assessing the call to see if it is something you can deal with or passing over to the Sales team/Account Managers.
Our Client is looking for a self-motivated individual who can provide excellent customer service as well as working as a team, not only in the customer service office but in other areas of the business.
Full training will be provided for systems used and products/brands our Client uses.
Hours of work: 9.00am-5.00pm Monday to Friday (35 hours per week excluding a 1 hour lunch)
Salary: £13,500 Per Annum
In order to be considered for this position or to obtain further information please contact Nathan on 01922 725445 or submit your CV to email@example.com
Alternatively, please submit your contact details and we will call you back.
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