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Hospital Service Technician - PT (Sioux City, IA)

The Hospital Service Technician is responsible for equipment management tasks in the hospital, including: delivering equipment, accessories and disposables to patient rooms; delivering equipment to standby locations; picking up soiled equipment; cleaning and processing equipment; conducting equipment tracking rounds throughout the patient rooms; and recording each activity by scanning equipment as it is completed.

Knowledge and Physical Requirements

  • High school diploma or equivalent.

  • Prior work experience in hospital setting or customer service preferred.

  • Basic computer skills.

  • Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.

  • Able to lift and/or push 75 pounds.

  • Able to stand and walk for long periods of time.

Behavioral Skills (How the jobholders must conduct themselves with other people.)

  • Possesses quality orientation with a “get it right the first time” attitude.

  • Complies with patient privacy laws in all matters.

  • Maintains and projects confidence, enthusiasm and a professional image.

  • Flexible, coachable.

  • Demonstrates strong communication skills (listening, writing and speaking).

  • Demonstrates team orientation and shows respect for others.

  • Proactive and self motivated.

  • Organized; prioritizes to meet deadlines.

  • Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.

  • Maintains a clean and safe work environment.

  • Customer-focused; willing to go above and beyond.

Practical Skills (Tasks that the job holder must be able to do and demonstrate.)

  • Able to dialogue with clinical staff on the topics of equipment features, functionality, etc.

  • Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements.

  • Ensures prompt and courteous service is delivered to all customers in person and in all communications.

  • Takes customer equipment requests and fills orders within established time line.

  • Delivers equipment to patient rooms (fill 100% of customer orders) or standby locations in patient-ready condition with appropriate software, configuration, accessories and disposables.

    Verifies standby locations on a daily basis.

  • Picks up, cleans and processes all soiled equipment, preparing it for “patient ready” use following all UHS and hospital protocols.

  • Conducts equipment tracking rounds using handheld scanners to capture equipment activities.

  • Runs reports as required by supervisor and monitors equipment levels.

  • Records all non-functional equipment that has been reported by customer.

  • Completes safety inspections/preventative maintenance on equipment (when applicable).

  • Documents all equipment incidents in occurrence with both UHS and customer policies.

  • Provides all customer feedback to UHS supervisor in a timely manner.

  • Performs other assigned duties.


Level II

  • Proficient in the UHS systems and Microsoft Office programs (Word, Excel).

  • Serves as part of training team for other members in Division/Region.

  • Serves as a peer advisor to employees.

    Orients, trains and assigns and checks other employees' work, as appropriate.

  • Certified to complete safety inspections on core equipment within the account.

  • Possesses strong customer interfacing skills based on relationships established within accounts.

  • Serves as subject matter expert for key projects in account; e.g., quality indicators, shift lead responsibility.

  • Demonstrated competency verification on core equipment inspections.

Level III

  • Considered a subject matter expert with Asset360 policies and procedures.

  • Used as a resource to effectively address and resolve all customer issues.

  • Demonstrated competency verification on all equipment inspections and preventative maintenance.

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