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Quality Control Officer - Call Centre

At Buy As You View, we have been responsibly serving our customers for over 40 years.


We are currently looking to recruit Quality Control Officers to be based at our Home Office in Bridgend.

What will I be responsible for?

The successful Quality Control Officer, will be responsible for carrying out internal quality checks to ensure that the sales processes are implemented and completed correctly.

Responsibilities include:

- Listening to and observing calls and carrying out call monitoring assessments to ensure regulatory, compliance, customer experience and quality requirements are met.
- Completing quality checks on key areas to support improved compliance and providing feedback for follow-up
- Recording findings and providing written reports on findings and recommendations for improvements
- Providing regular and timely feedback to managers and team leaders, immediately highlighting to management any risks found while carrying out call monitoring

Who are we looking for?

Our ideal Quality Control Officer will have excellent call listening skills, an articulate and methodical approach and be passionate about ensuring the highest standards are achieved.

To be considered for this role you must have:

- Proven experience within a call centre environment
- Excellent call listening skills
- Excellent administration skills and attention to detail
- Excellent PC skills and experience using Microsoft Office, including Outlook, Word and Excel
- Good planning and organisation skills in order to meet timescales
- Excellent communication and influencing skills, both written and oral

Experience within a regulated environment and financial services sector is desirable.

If you have proven experience of delivering the highest standards within a similar role / call centre environment we want to hear from you!

Rewards & Benefits

In return for your hard work, you will receive a competitive basic salary together with genuine career opportunities, and a comprehensive benefits package including:

- Up to five weeks annual leave plus bank holidays
- Private Family Medical Insurance
- Health Cash Plan Scheme
- Life Assurance
- Child Care Voucher Scheme
- Up to 5 weeks holiday, plus Bank Holidays
- Buy/Sell Holiday Scheme
- Pension
- Employee Discount Scheme
- Employee Incentives

If you feel you have the skills and experience to excel in the role of Quality Control Officer, we want to hear from you.

Please click APPLY below to register your interest.

Role: Quality Control Officer
Salary: £19,000 per annum
Location: Bridgend (South Wales)




No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

  • Start: ASAP
  • Duration: n/a
  • Rate: £19000
  • Location: Bridgend,Wales
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: CV WOW
  • Contact: Customer Experience Team
  • Tel: 02392 856811
  • Email: to view click here
  • Reference: BV-QCO-BRI1
  • Posted: 2016-09-08 14:39:03 -

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