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Customer Service Advisor (Backshift)

We have fantastic new opportunities working for our leading client - a Global Outsourcing Organisation located West of Edinburgh in Sighthill.

Please Note: We have 3 different working patters available:

  • 5 days out of 7 from 1pm to 9.30pm

  • 5 days out of 7 from 4.30pm to Mid Night

  • 5 days out of 7 from 4.30am to Mid Day

The purpose of this role is to provide a professional and efficient customer service function for our clients projects.

Your duties and responsibilities will include:

  • Responding to client email and call enquiries in a professional and polite manner

  • Develop and maintain a full knowledge of client products and services

  • Ability to identify a customer's problem or query

  • Deal with all customer correspondence as required

  • Log all emails and calls on their internal database

  • Maintain and update all administration required

  • Work within company manuals and advise customer or appropriate actions, options and solutions

  • Work towards team and company goals, incentives and performance targets

  • To be considered for this brilliant opportunity, our client does require the successful individual to offer the following experience / background:

  • Strong customer service experience from any industry / sector

  • Ability to manage customer expectations

  • Experience of dealing with upset customers and complaints

  • Experience of working to company goals and targets

  • Strong organisational skills

  • Professional, articulate and ability to work part of a team

  • Excellent communication and interpersonal skills

  • Strong working knowledge of MS OfficePerkz employee benefits / Access to Costco Membership / Contribution towards eye tests, glasses / games and competitions to win prizes / free entry to dynamic earth / complimentary fruit / pension scheme / childcare vouchers / life assurance / learning and development opportunities / ongoing training and career progression

  • In return you will work for an award winning organisation who offer first class training and offered company benefits which include: