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Online Customer Service Advisor

Online Customer Service Advisor

Nationwide Placements are looking for a vibrant and experienced Online Customer Service Advisor to join our client who has an international clientele.

If you have previous experience in handling IT-based tech queries and excellent knowledge of all the major mobile and desktop platforms, This is the perfect opening for you!

Our client offers an excellent salary (based on your experience)! This is a wonderful opportunity to excel in technical customer service and gain exposure to both a UK and international clientele!

Apply today!

As an Online Customer Service Advisor your responsibilities include:

  • Responding to customer support queries from within the UK and worldwide through social media sites and email

  • Taking responsibility for all received queries

  • Troubleshooting all queries using a logical approach

  • Providing customers with product knowledge and prices

  • Working to the set service levels and KPIs

  • Recognising any issues and alerting the line managers

  • Handling tech queries related to App and online products

The right Online Customer Service Advisor will have:

  • Some technical or IT based qualification

  • Previous experience providing online customer service

  • Knowledge of leading platforms including Windows, Mac, Android, and iOS, and devices

  • In-depth knowledge of Internet Explorer, Safari and Firefox

  • Experience of MS Outlook

  • Excellent communication skills - both written and verbal

Your CV and a little about Nationwide Placements (UK) Ltd

Nationwide Placements positively welcomes applications from candidates, no matter what their age, gender, ethnicity, or lifestyle.

We always recommend having your CV professionally prepared, up to date and ready to be put in front of potential employers.

We will keep you updated at all times with the progress of your application whether successful or not.

If you are a business looking to recruit staff like this then we want to hear from you.

Nationwide Placements UK are one of the largest permanent placements solution providers in the UK.