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IT Helpdesk & Infrastructure Support Analyst

IT & Infrastructure Technical Helpdesk Support Analyst (Customer Support Helpdesk, 1st and 2nd line).

This well-established international systems company seeks to bolster their busy support team with 2 experienced helpdesk support representatives.

The roles focus on a combination of general IT support - Windows operating systems, PC hardware, infrastructure and networking issues, together with applications support (supporting the client's suite of software products).

This is a great opportunity to join a professional, structured and fast-paced environment where you can develop your technical skills.

The support department has different desks, with 1st, 2nd and 3rd line support staff.

IT Helpdesk & Infrastructure Support Analyst - Shift system:

A shift system is in place - e.g.

‘early, middle and late' between the hours of: 8am to 5.30pm; candidates must be comfortable with working these hours as part of a rota.

IT Helpdesk & Infrastructure Support Analyst - the Role:

  • This busy and varied customer support role will see you providing remote support to a wide-range of business clients across the UK

  • Working a ticketing system and to SLAs, you will take ‘ownership' of the calls, from start to finish, and escalating where necessary

  • Supporting and maintaining a cloud offering: proactive maintenance and monitoring, change management, etc

  • Working with your team leader you will also have input into process improvement measures to improve the output of your department

IT Helpdesk & Infrastructure Support Analyst - the Person:

Candidates must have: -

  • At least 2-3 years IT support experience, in a similar helpdesk role, providing remote client support

  • An understanding of network connectivity, TCP/IP

  • Strong Windows o/s (XP, Vista, Windows 7,8)

  • Solid PC hardware diagnosis and troubleshooting skills

  • Experience of supporting MS Office: 2007, 2010, 365 etc

For the higher end of the salary bracket, the client would like to see skills in at least some of the following areas: -

  • Windows Server 2008 R2, 2012 R2, Windows 7, 8.1, 10.

  • Active Directory

  • Terminal Services / thin client solutions

  • Virtual Environments (VMWare ESXi or vSphere/Hyper V)

All-in-all this is a fantastic opportunity to join a busy, structured environment where you can employ and develop your skills.

Salary from £18k-£22k, depending on skills and experience.

The company offers room for career advancement.

Services advertised by Dupen are those of an Agency.