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Customer Service Representative Export (fitness industry)

Customer Service Representative Export (fitness industry)

Our client is a sporting goods company with internationally recognised brands including Salomon, Wilson, Atomic, Arc’teryx, Mavic, Suunto and Precor.

The company’s technically-advanced sports equipment, footwear and apparel improve performance and increase the enjoyment of sports and outdoor activities.

The Group’s business is balanced by its broad portfolio of sports and products and a presence in all major markets.

Our clients shares are listed on the NASDAQ OMX Helsinki stock exchange (AMEAS).

POSITION DESCRIPTION:

 

As Customer Service Representative you will be a member of the customer service team delivering excellent pro-active customer service for the export sales department by building relationships with customers and providing seamless communications both internally and externally.

Your responsibilities include, but are not limited to the following:


  • Being the customer’s first point of contact providing a welcoming, courteous and helpful service, promoting at all times a positive image of the company.
  • Ensuring that all customer and distributor needs are met and opportunities maximised, making sure instructions and requests are correctly interpreted and fully “owned” and actioned.
  • Processing all customer orders accurately and entering orders into our IT Systems ensuring that all SLAs are met, and up-selling additional products and services where appropriate.
  • Taking ownership for all orders ensuring they are completed on-time and in-full, keeping customers and distributors fully informed in a professional and honest manner, enabling them to accommodate any revised service levels where necessary.
  • Establishing and maintaining relationships with customers, both internal and external – having good communication channels to ensure staff are aware of any problems and issues.
  • Taking responsibility for achieving all individual and team targets, objectives and personal development needs.
  • Providing support to colleagues as and when required.
  • Identifying opportunities to enhance existing working practices.
  • Organising and providing all relevant required documentation relating to export deliveries in a timely manner; ensure the accuracy of the required documentation.
  • Processing all letters of credit accurately and to the given deadlines ensuring no additional costs are incurred.

YOUR PROFILE:


  • Educated to GCSE level or equivalent, with a minimum of 2-3 years experience in an export customer service role.
  • Experience of managing deliveries from an end-to-end perspective in an international trade environment in all aspects, in particular processing of letters of credit and certificates of origin, attesting documents by Chamber of Commerce as well as organising any other required documentation.
  • Good IT skills; knowledge of SAP and Salesforce an advantage.
  • Effective interpersonal and communication skills, and attention to detail.
  • Team player with ability to work on own initiative and be self-motivated.
  • Commercial acumen and breakthrough thinking.
  • Ability to thrive within a sales driven team environment.
  • Strong customer focus.
  • Experience or passion for the fitness industry preferable.

REQUIRED COMPETENCIES:


  • Planning and organising
  • Creating and innovating
  • Relating and networking
  • Delivering results and meeting customer expectations
  • Deciding and initiating action

WHAT WE CAN DO FOR YOU:


  • An interesting role in a challenging industry
  • Career progression opportunities
  • An opportunity for independent and self-reliant work
  • A friendly and vibrant working environment in a dynamic and international team

About our Client:

"We are a sporting goods company with internationally recognized brands including Salomon, Wilson, Atomic, Arc’teryx, Mavic, Suunto and Precor The company’s technically advanced sports equipment, footwear, apparel and accessories improve performance and increase the enjoyment of sports and outdoor activities.

Our business is balanced through its broad portfolio of sports and products and a presence in all major markets.

The offering of sports equipment, apparel, footwear, and accessories covers a wide range of sports, including tennis, badminton, golf, American football, soccer, baseball, basketball, alpine skiing, snowboarding, cross-country skiing, fitness training, cycling, running, hiking, and diving."

Additional benefits: pension, 26 day holiday, private health care with BUPA, staff discounts on products, on-site gym.

How to apply

Please apply using the link provided and our client will be in direct contact.

In order to apply for the above position all applicants must be eligible to work in the UK.

When making the application please state your salary expectation related to this role.

NO AGENCIES PLEASE. 



  • Start: ASAP
  • Duration: Perm
  • Rate: Competitive depending on Experience
  • Location: Frimley, Surrey, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Tel: 0330 100 2230
  • Email: to view click here
  • Reference: HR04
  • Posted: 2016-09-15 15:01:10 -

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