2nd/3rd line support Engineer

2nd/3rd Line Support Engineer- London-Morden-3 month contract- £18ph LTD/Umbrella

Our client are a large public sector organisation based in Morden looking an IT Support Engineer to join them on a 3 month contract.

The role will involve providing technical expertise to install, configure, upgrade, administer, monitoring and maintain corporate desk top, server infrastructure, networks and voice operational systems and services within the organisation.

Other responsibilities will include;
-Work on a number of different large and diverse projects and incidents at the same time and work in a position of constant change and manage conflicting priorities and moving deadlines.

-To support by assisting with the monitoring, maintenance and installation of systems to agreed standards of quality and customer satisfaction.

-Ensures all incidents are responded to and resolved within the agreed service levels.

The ideal candidate will be Degree qualified with the following experience;

-Has good knowledge of all aspects of PABX, VOIP, Window (MCP) and Unix Servers and desktop devices including Citrix
-Can demonstrate meeting targets and a high level of customer satisfaction.
-Has practical knowledge of configuration management of systems, including the monitoring of strengths and weaknesses.
-Possesses strong inter-personal skills, especially in handling contacts of all types and at all levels.
-Is able to obtain information from business people in face to face situations, and to analyse information on users' occupational tasks obtained by a variety of formal and informal means.
-Is effective and persuasive in both written and verbal communication at all levels and is able to ensure that advice regarding the technical specialism is acted upon.
-Excellent organiser of time and tasks.
-Has good listening, verbal, written and presentation skills
-Can demonstrate experience and knowledge of methods and techniques for assessing and managing risk, and implementing contingency arrangements to counter serious disruption of services.
-Proficient in project quality and risk management, coordination and planning.
-Has proven project and people management skills with knowledge of own organisation's policy framework and management structures.
-Demonstrates the special leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.
-Is expert in the methods and techniques for eliciting the context of use, user needs, analysing context of use and generating user requirements
-Has the personal presence and track record to communicate effectively and command respect from staff at all levels.
-Has worked in a large diverse organisation with a range of different IT skills

For further information and to apply please contact Victoria at Excipion on 02392 322309 and email a copy of you up to date CV to vturner@excipion.com

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