My client, a local authority in South London, is looking for an IT Engineer to work on an initial 2 month contract basis.
, Provide technical expertise to install, configure, upgrade, administer, monitoring and maintain corporate desk top, server infrastructure, networks and voice operational systems and services within the Council.
, Work on a number of different large and diverse projects and incidents at the same time and work in a position of constant change and manage conflicting priorities and moving deadlines.
, Support by assisting with the monitoring, maintenance and installation of systems to agreed standards of quality and customer satisfaction.
, Ensure all incidents are responded to and resolved within the agreed service levels.
Knowledge Experience and Skills
, Has good knowledge of all aspects of PABX, VOIP, Window (MCP) and Unix Servers and desktop devices including Citrix
, Can demonstrate meeting targets and a high level of customer satisfaction.
, Has practical knowledge of configuration management of systems, including the monitoring of strengths and weaknesses.
, Possesses strong inter-personal skills, especially in handling contacts of all types and at all levels.
, Is able to obtain information from business people in face to face situations, and to analyse information on users' occupational tasks obtained by a variety of formal and informal means.
, Is effective and persuasive in both written and verbal communication at all levels and is able to ensure that advice regarding the technical specialism is acted upon.
, Excellent organiser of time and tasks.
, Has good listening, verbal, written and presentation skills
, Can demonstrate experience and knowledge of methods and techniques for assessing and managing risk, and implementing contingency arrangements to counter serious disruption of services.
, Proficient in project quality and risk management, coordination and planning.
, Has proven project and people management skills with knowledge of own organisation's policy framework and management structures.
, Demonstrates the special leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.
, Is expert in the methods and techniques for eliciting the context of use, user needs, analysing context of use and generating user requirements
, Has the personal presence and track record to communicate effectively and command respect from staff at all levels.
, Has worked in a large diverse organisation with a range of different IT skills
Training and Qualifications (any one of the following)
, Degree or equivalent in IT
, Has attained MCP
, Has attained CCNA qualifications
, Has attained VMware certified professional qualification
Please contact Danny Eccles at Service Care Solutions for more information or to apply.
Alternatively if this role isn't for you, we do offer a referral bonus of £250 for every new candidate you refer to us that we place in a position for more than 13 weeks.
That's £250 just for forwarding a job advert to a friend!
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