Concept Resourcing
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2nd Line Service Desk Analyst required in Central London

Concept are currently recruiting for a Service Desk Analyst (2nd Line) for a client based in Central London

The client are looking for a self-starter, being able to retain end to end ownership and resolution of calls working within the IS Service Operations teams.

Responsibilities of the role –

  • Provide a single point of contact for all users of IS, logging and managing support incidents maintaining ownership of the issue until resolved

  • Provision of first line support, undertaking second line tasks where required

  • Working on Windows (7 and 10)/ Office (2003/2010/2016)/ desktop/ printer/ phone hardware based tickets and associated software

The ideal candidate should have an excellent working knowledge with the following -

  • Experience in a high volume support role manging and taking ownership of 1st/2nd line incidents

  • Understanding Active Directory, Windows Technologies and basic hardware fault finding

  • Providing support via the telephone and remote desktop services

  • Ideally have experience working in a ITIL focused environment

3 months temporary to permanent role

Normal working hours Monday to Friday 09:00 to 17:30 based in the clients offices in London.


£26,000 per annum when perm, initial £110 per day (umbrella / Ltd Company)

  • Start: Immediately
  • Rate: £26k per year
  • Location: London, Greater London, England
  • Type: Permanent
  • Industry: IT
  • Recruiter: Concept Resourcing
  • Contact: Nick Brough
  • Tel: 0844 800 6600
  • Email: to view click here
  • Reference: NBOUF
  • Posted: 2016-09-15 17:39:47 -

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