Concept Resourcing
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Head of Operations - Coventry - ITIL Focused - Leadership

My client a IT managed services / outsourcing IBM premium partner is looking for a Head of Operations to lead a team of c50 technical staff who provide 24/7 support to customers across the UK and US.  There are a number of managers who manage support, datacentre, operators and incident analysts and they will report directly into you.  You will be reporting directly into the COO who is based in the UK and driving the business to grow 30% year on year to achieve their strategic growth plans!

This opportunity will enable you to lead and develop a highly skilled technical team who are skilled across IT support and network operations supporting Wintel, IBM, VMware and Cisco products amongst others.  Based from their office close to Coventry you will be tasked with leading and motivating this team to ensure that customer SLA’s are achieved, proactive monitoring is put on place and adhered to and replace their manual tools with slick and less labour intensive automation tools.

You will need to be able to demonstrate clearly competency in leading and motivating a team of 24/7 technical experts by collaboration not “telling” methods, be able to work with closely with customers and engage confidently when challenged or resolving a problem effecting service and come from a ITIL (Service & Incident orientated) and project management background.  You will work or have recent experience of working with an IT services / outsourcing / customer focused / SLA driven environment and understand the impact of poor service resulting in service penalties and milestone failures.  Leading people through business change, be it technology or new customers across the UK / Globe is essential for this opportunity due to growth plans and customer already engaged with and others lined up.

The interview process with involve an initial video / phone interview, a face to face with the COO in Coventry and meet some of the team you will be leading when successful.  Salary on offer is c£60,000 + car allowance (£5,000-£6,000 per annum), life assurance (X4), pension, healthcare for you and 23 days holiday plus bank holiday.  Concept Resourcing are working exclusively on this opportunity and please send your CV in the 1st instance to  I will be shortlisting candidates before submitting to the client and will invite you to a 30 min meeting with me in our office in Dudley, West Midlands.

  • Start: asap
  • Rate: £60k - 70k per year + car allowance + benefits
  • Location: Coventry, Birmingham, Warwick, Leicester, Derby, Northampton, Rugby, Milton Keyn
  • Type: Permanent
  • Industry: IT
  • Recruiter: Concept Resourcing
  • Contact: Robert Taylor
  • Tel: 0844 800 6600
  • Email: to view click here
  • Reference: 20928
  • Posted: 2016-09-16 09:55:42 -

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