Customer Care Consultant

This leading healthcare organisation is seeking an experienced Customer Service Professional to join their Customer Support Section on an ongoing temporary basis, with a view to permanent for the right candidate.

The office is located close to Parramatta and has onsite parking available.

The right candidate will need to provide exceptional customer service and have a sensitive and professional approach in all customer interactions.

Working with the Support Team Leader, the main duties will include but not be limited to:

    • Answer all customer order related enquiries in a manner that will enhance their experience

    • Process customer order related enquiries including product availability, price queries, products or service complaints

    • Liaise with the Sales and Marketing staff to complete quotes

    • Process sample, consignment and loan equipment immediately on request

    • Organise return of products and processing of credit in a timely manner to keep customer accounts up to date

    • Working closely with external stakeholders to ensure deliveries to home patient are made in line with the delivery schedules and unit requirements

    • Ensure appropriate fees are charged such as Freight and urgent order fees

As the Successful candidate, you will have:

    • Strong communication skills with a professional and sensitive approach to customers

    • Fast and accurate order entry skills

    • Proven experience in customer service, ideally from the Healthcare or Pharmaceutical sector

    • JDE System experience ideal

    • An adaptable and flexible approach

    • Professional communication skills, both written and verbal

This is a rare opportunity to get your foot in the door in a global leader with limitless career opportunities.

If you are ready to work in a challenging but rewarding environment apply for the role now by clicking on the link or call gabby norton on 8270 9703

To apply please click on the appropriate link on this page, alternatively for more information or a confidential conversation please contact Gabby Norton on +61282709703


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