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Trainee IT Technician

Trainee IT Technician - Liverpool - Up to £20,000 pa



As the Trainee IT Technician for this specialist expanding company, you will work with other members of the IT department to ensure efficient operation of the groups IT system.

You will be responsible for performing on site analysis, diagnosis and resolution of complex desktop problems, making, recommending and implementing corrective solutions to include offsite repair for remote users.



Responsibilities




  • Assessing the need for performance upgrades to desktop and laptop computers.

  • Support offsite users using 4G/3G/GPRS mobile and other connections to ensure consistent email internet access.

  • Responding to incoming calls/emails from users, requesting changes, asking for general assistance/advice or reporting problems with desktops/laptops in a timely manner.

  • Ensuring laptops, desktops and personal folders are backed up appropriately.



Technical/Professional knowledge and skills




  • Microsoft products

  • Understanding of PC hardware setup and configuration



Requirements




  • Degree in IT or closely related subject.

  • A minimum of 1 years' experience of working on an IT helpdesk where regular interaction with customers and delivering a high quality service was required.

  • Understanding of PC builds/rebuilds and configuration



The salary



Up to £20,000 pa plus pension.



To apply for the role of Trainee IT Technician please click apply now